National Home Services
Revenue Partner
Trades Connect 24 is your dedicated partner for customer contact and revenue operations. Powered by CallCentered's proven infrastructure, we bring operational excellence from legal and healthcare verticals to the home services industry.
Our Mission
Transform home services companies into revenue-generating machines by ensuring every customer call is answered, every lead is captured, and every booking opportunity is maximized. We exist to eliminate missed calls, staffing gaps, and lost revenue for HVAC, plumbing, electrical, and trades businesses across the United States.
Our Approach
We combine human expertise with AI-enabled technology, proven operational systems, and industry-specific training to deliver measurable results. Our teams don't just answer phones — they drive bookings, reactivate customers, and become an extension of your brand. Every program is built for ROI, not just call volume.
Powered by CallCentered
Trades Connect 24 leverages CallCentered's national infrastructure, recruiting engine, workforce management, QA processes, and performance optimization systems. The same operational excellence that powers successful contact centers in legal and healthcare verticals now serves the home services industry.
Proven Infrastructure
CallCentered operates at scale across multiple verticals with redundant systems, real-time monitoring, and 99.9% uptime. Our infrastructure is built for reliability and growth.
- National delivery model with nearshore support
- Redundant systems and disaster recovery
- Real-time monitoring and capacity management
Recruiting & Training
Our proven hiring pipelines and onboarding systems ensure quality from day one. Every agent is trained on home services terminology, booking best practices, and customer service excellence.
- Structured recruiting and screening process
- Industry-specific training programs
- Continuous coaching and development
QA & Performance
Continuous quality assurance, call monitoring, and performance feedback loops ensure every customer interaction meets your standards and drives results.
- Daily call monitoring and scoring
- Weekly coaching sessions and feedback
- Performance-based accountability systems
Technology & AI
Human-first, AI-enabled operations combine the best of both worlds. Our technology enhances agent performance without replacing the human touch that builds customer relationships.
- VoiceAI for after-hours and overflow coverage
- Real-time dashboards and reporting
- CRM integrations with all major platforms
Leadership & Experience
Our leadership team brings decades of experience building and scaling contact center operations across multiple industries.
Proven Vertical Expertise
CallCentered's leadership has successfully built and scaled contact center operations in highly regulated, high-stakes industries including legal intake and healthcare coordination. These verticals demand precision, compliance, and operational excellence — the same standards we bring to home services.
Our experience in legal intake (similar to Liberty Intake) taught us how to capture every lead, qualify prospects quickly, and convert inquiries into booked appointments. Our healthcare coordination background instilled rigorous QA processes, HIPAA-level data security, and empathetic customer service.
Now, we apply these proven systems to HVAC, plumbing, electrical, and home services companies. The result: higher answer rates, better conversion, and measurable revenue growth.
Why Choose Trades Connect 24
We're not just an answering service. We're a revenue operations partner built for home services growth.
Industry-Specific Training
Our agents understand HVAC tune-ups, plumbing emergencies, and electrical panel upgrades — not generic call scripts.
100% Bilingual Support
English and Spanish coverage through nearshore teams — no language barriers, no lost customers.
Proven ROI Focus
We measure success by booked jobs and revenue impact, not just answered calls.
Scalable Infrastructure
Grow from 10 calls per day to 1,000 without changing partners or rebuilding systems.
Fast Launch Timeline
Most clients go live within 2-4 weeks with full training, integration, and support.
Transparent Reporting
Real-time dashboards, weekly reviews, and monthly performance analysis — no surprises.
Partner with Trades Connect 24
Let's discuss how our proven systems can transform your customer contact operations and drive measurable revenue growth.