Our focus is home services: inbound call answering, dispatch support, outbound lead generation, rehash and follow-up, and practical AI implementation. The work starts with understanding your team, your customers, and how a job moves from the first call to the next step.
CallCentered, our parent company, provides bilingual customer operations and BPO services for US businesses, with teams in Hermosillo and Ciudad Obregón, Sonora, Mexico. Trades Connect 24 brings that people-first approach to the needs of home services owners.
Our parent company: the CallCentered team in Hermosillo, Sonora.
BUILT AROUND YOUR OPERATION
Your rules guide the work.
Before launch, we define service scope, hours, customer-facing language, system access, and escalation ownership. Your company sets the technical and operating boundaries. We help give every interaction a clear next step.
EXPERIENCE YOU CAN EXPLORE
See the parent company's work.
CallCentered publishes client feedback from home services and other industries. Those testimonials describe CallCentered programs; they are not presented as results from Trades Connect 24. Ask during discovery about references relevant to your operation and available with client permission.