Services / Rehash & follow-up
Rehash is a structured follow-up program for opportunities that have not yet become jobs. Trades Connect 24 helps home services businesses reconnect with unsold estimates, previous inquiries, and past customers.
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Customers may still have questions, need a different appointment, or be waiting to decide. Follow-up creates space for that conversation. We work from the information your team provides and route technical questions, revised pricing, or exceptions to the person authorized to answer them.
Start by separating recent estimates, older opportunities, and past customers. Confirm status before contact so a customer who already booked does not receive an irrelevant sales call. Agree on timing, number of attempts, ownership, and when an opportunity should leave the queue.
Budget, timing, scope questions, and a decision to use another provider need different responses. Document the reason, the promised next action, and the person responsible. Those details help your team improve follow-up and understand where opportunities stall.
Past-customer reactivation, maintenance reminders, and seasonal outreach can be scoped alongside estimate follow-up. Each campaign needs an appropriate audience, approved offer, current customer status, and a process for honoring contact preferences.
BEFORE WE GET TO WORK
Only offers and responses your business has explicitly approved belong in the script. Pricing exceptions and technical scope changes return to your team.
Yes. First review whether the records are current, contactable, and suitable for follow-up. We then define the campaign and handoff with you.
Track contacted opportunities, meaningful conversations, appointments or next steps, reasons for loss, and won work when your systems provide that outcome. Separate influence from confirmed revenue.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION.
More room to grow.
More time to do what you do best.
Let’s connect the dots.